Fridge Freezer & Smart Refrigerator | Samsung UK (2024)

FAQs

What is the lawsuit against Samsung ice maker? ›

Back in 2017, a bunch of Samsung fridge owners came together to file a class action lawsuit. They claimed that the ice makers were defective. Owners of these fridges allegedly faced a slew of problems: Leaky Situations: Imagine walking into your kitchen to find a mini-flood on the floor, thanks to your fridge.

One of the most common problems with Samsung refrigerators is temperature fluctuations. This issue can manifest as inadequate cooling, inconsistent temperature levels, or even complete loss of cooling.

If your freezer is too full, the icemaker may not start until your freezer reaches the correct temperature. This can cause slow ice production. If no ice is being made or is formed incorrectly, check that your fridge is level, this can adversely affect the flow of air and water, preventing ice from forming correctly.

Hundreds of complaints and one federal investigation later, Samsung refrigerators remain the appliances consumers most commonly report to the U.S. Consumer Product Safety Commission, alleging problems ranging from defective icemakers to inconsistent temperatures.

They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan. At this time, there has not been a recall issued on the refrigerators.

Which refrigerator brand is most reliable? All three of the appliance experts we spoke to for this roundup said Whirlpool and LG were the most reliable refrigerator brands due to their durability, reliability and ease of repairs. Samsung and GE were also mentioned by our experts as high-quality fridges.

If your Samsung ice maker is not working, check these three common problems first: Water pressure. Mineral deposit build-up. Water filter.

The average lifespan of a Samsung refrigerator can vary based on several factors, including usage, maintenance, model, and specific components. On average, a well-maintained Samsung refrigerator can last between 10 to 15 years.

Reset your refrigerator

Follow the instructions below depending on your model and what you would like to reset: Reset your refrigerator: First, unplug it (or turn off the power at the circuit breaker), and then wait about five minutes for the electrical charge to clear out of it. Then, power it back on again.

The easiest way to reset your refrigerator is to unplug it, wait about five minutes, then plug it back in. To factory reset the Family Hub, go to "Settings > About Family Hub > Factory Reset Data." If neither of those methods works for you, you'll need to get in contact with Samsung to get a technician to help.

How do I self diagnose my Samsung refrigerator? ›

SOLUTION: Press and hold Power Freeze and Power Cool on your display simultaneously for 8-10 seconds until the screen flashes and a chime sounds. Error codes, if present, will appear on the screen.

A class action lawsuit has been filed alleging that the built-in-door ice makers on these fridges are defective and can cause a number of problems, including water leaks, parts "freezing up" and loud fan noises that consumers have described as "growling" or "jamming." How Can a Class Action Help?

To toggle ice making on a panel like this, touch and hold the Power Freeze / Ice Maker (3 sec) button for 3 seconds. On this model, when the icon is lit, the ice maker is on. To toggle ice making on Family Hub, go in the Fridge Manager app, and select Fridge Settings, and select the desired setting on the next screen.

Note: Samsung refrigerators produce about 120 ice cubes per day. Empty the ice tray and let the unit run for 24 hours. If fewer than 50 cubes are produced during the 24-hour test, then your refrigerator requires service.

While Samsung products usually have a good reputation for their longevity without too many issues, occasionally, the ice maker may have some problems. If the ice maker is not working, it could be due to ice buildup, a defective water inlet valve, poor water pressure, an expired water filter, or a defective auger motor.

The cost to replace an ice maker in a refrigerator is $250 to $600 installed, depending on the brand. The cost to replace an ice maker in a Samsung refrigerator is $320 to $580.

If your Samsung ice maker keeps freezing up or makes small batches with smaller cubes, check your freezer temperature. If the freezer is too cold, ice maker components may freeze or not function properly. If the temperature is too high, you'll find that the refrigerator freezer is warm.

If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice, or makes ice that tastes bad, there is usually a simple solution. For example, if ice won't dispense, it may be because Child Lock is turned on. Or, if your ice tastes funny, you may need to change the water filter.