Exchange and refund conditions for reservations (2024)

Last updated on 29 May 2024

The exchange and refund conditions for each reservation differ based on country and carrier.If the reservation has been booked using our self-service Book Reservations tool, a booking fee of €2 per passenger per train reservation is generally not refunded.Additionally, our booking tool relies on 3 different booking systems that we have partnered with, each with their own refund conditions – in most cases, a cancellation charge shall be deducted from the total reservation amount when the customer requests for a refund.

Please check the following terms and conditions carefully to know which refund conditions apply for your particular reservation booking and we hope to have you onboard a Eurail adventure again soon!

Austria: Domestic day trains
ÖBB Nightjet
All reservations are non-refundable
Domestic night trains
ÖBB Nightjet
All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
International day trains
Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
If the reservation is cancelled before departure, the customer shall receive the full refund
In case of no cancellation, no refund shall be provided.
International night trains
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
EuroNight trains
Vienna – Berlin (CHOPIN) 40406/40477
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person
If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person
In case of no cancellation, no refund shall be provided
Vienna – Budapest– Bucharest (DACIA) 346/347
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Belgium: International day trains
Belgium – Germany: DB, ICE
All reservations are non-refundable
Belgium – France: SNCF, TGV
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Reservations are exchangeable once and free of charge before scheduled departure. Please reach out to our Customer Service 48 hours before the scheduled departure of the train
Eurostar
All reservations are non-refundable
Customers can check if their reservations may be exchanged in advance on theEurostar websiteby filling out their booking reference and last name.
Eurostar Continental (formerly Thalys)
All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable
Eurostar London
Reservation exchanges are subject to a fee:
Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class
Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class
Czech Republic: Domestic day trains
See Also
Exchanging or cancelling tickets or reservations „Brala“ 2024: Das muss man zu Preisen, Tickets, Programm und Anfahrt wissen Delay compensation - Late train travel credits
CD, SuperCity (SC)
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Domestic trains except SC
All reservations are non-refundable
International day trains
DB / CD / PKP / MAV / ÖBB
All reservations are non-refundable
International night trains
EuroNight
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Croatia: Domestic day and night trains
HZPP
All reservations are non-refundable
International day trains
HZPP, MAV, ÖBB
All reservations are non-refundable
International night trains
EuroNight
All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Denmark: Domestic trains
DSB
All reservations are non-refundable
International trains
Denmark – Sweden, Öresundståg
All reservations qualify for a full refund if cancelled before scheduled departure of the train.
Denmark – Sweden,SJ
All reservations qualify for a full refund if cancelled before scheduled departure of the train.
Denmark – Germany, DB
All reservations are non-refundable
France: Domestic day and night trains
SNCF
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
The reservation amount is €20 or ticket says it was purchased via SNCB:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Reservations for domestic TGV day trains are exchangeable once and free of charge before scheduled departure. Please reach out to our Customer Service 48 hours before the scheduled departure of the train
International day trains
France– Spain, SNCF
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English or says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
France– Germany, SNCF / DB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Reservations are exchangeable once and free of charge before scheduled departure. Please reach out to our Customer Service 48 hours before the scheduled departure of the train
France– Italy, SNCF / TI
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
France– Luxembourg, SNCF
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
France– Switzerland, TGV Lyria
Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted
In case of no cancellation, no refund shall be provided
Eurostar
All reservations are non-refundable
Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name.
Eurostar Continental (formerly Thalys)
All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable
Eurostar London
Reservation exchanges are subject to a fee:
Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class
Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class
Germany: Domestic day trains
DB
All reservations are non-refundable
Domestic night trains
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
International day trains
France– Germany, SNCF / DB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Reservations are exchangeable once and free of charge before scheduled departure. Please reach out to our Customer Service 48 hours before the scheduled departure of the train
Germany – Poland, DB / PKP
Regular Pass fare reservation is non-refundable
In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
Germany – Italy: EuroCity Brenner (ECB), ÖBB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Germany – Austria/ Switzerland / Czech Republic / Denmark
All reservations are non-refundable
International night trains
EuroNight
Vienna – Berlin v.v (CHOPIN) 40406/40477
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
All reservations are non-refundable
Zagreb– Munich (LISINSKI) 498/50463, Munich– Budapest (KALMAN IMRE) 462/463, Berlin– Budapest (METROPOL) 476/477
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
In case of no cancellation, no refund shall be provided
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided
Stockholm– Berlin, Snälltåget.
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount
When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
Stockholm– Hamburg– Berlin, SJ.
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Hungary: Domestic day trains
MAV
All reservations are non-refundable
International day trains
ÖBB / MAV / PKP / CD
All reservations are non-refundable
International night trains
MAV / CFR / PKP
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
EuroNight
Zurich– Budapest (WIENER WALZER) 40462/40463
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Munich– Budapest (KALMAN IMRE) 462/463, Berlin– Budapest (METROPOL) 476/477
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Vienna – Budapest– Bucharest (DACIA) 346/347
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Italy: Domestic day trains
TrenItalia
All reservations are exchangeable with the following conditions
Change of date and/or time:
Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
Change of route:
Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount)
After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount
In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided
Domestic night trains
InterCityNotte
All reservations are exchangeable with the following conditions
Change of date and/or time:
Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
Change of route:
Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount)
After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount
In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided
International day trains
Germany– Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Switzerland – Italy, TrenItalia / SBB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount
In case of no cancellation, no refund shall be provided
France– Italy, SNCF / TI
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088):
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
International night trains
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
The Netherlands: International day trains
Germany –Netherlands: ICE, DB
All reservations are non-refundable
Netherlands – Switzerland: ICE, DB / SBB
All reservations are non-refundable
Eurostar
All reservations are non-refundable
Customers can check if their reservations may be exchanged in advance on theEurostar websiteby filling out their booking reference and last name.
Eurostar Continental (formerly Thalys)
All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable
Eurostar London
Reservation exchanges are subject to a fee:
Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class
Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class
International night trains
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
Norway: Domestic day and night trains
NSB
First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.
All reservations are non-refundable
International day trains
Norway– Sweden, SJ
All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Poland: Domestic day and night trains
PKP
All reservations are non-refundable
International day trains
Germany – Poland, DB / PKP
Regular Pass fare reservation is non-refundable
In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Poland – Czech Republic / Austria / Slovakia / Hungary
All reservations are non-refundable
International night trains
EuroNight
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
In case of no cancellation, no refund shall be provided
Romania: Domestic day and night trains
CFR
All reservations are non-refundable
International day trains
CFR, MAV
All reservations are non-refundable
International night trains
EuroNight
Vienna - Budapest - Bucharest (DACIA) 346/347
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Slovakia: Domestic day trains
ZSSK,SuperCity (SC)
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
International day trains
CD / PKP / MAV / ZSSK
All reservations are non-refundable
International night trains
EuroNight
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Slovenia: Domestic day and night trains
SZ
All reservations are non-refundable
International day trains
HZPP, MAV, ÖBB
All reservations are non-refundable
International night trains
EuroNight
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Spain: International day trains
SNCF
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
In case of no cancellation, no refund shall be provided
Ticket is in English and says it was issued by SNCB (CIV 1088)
If the reservation is cancelled before departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Sweden: Domestic day and night trains
SJ, Vy, Öresundståg
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Kustpilen
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount
In case of no cancellation, no refund shall be provided
Snälltåget
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
Day trains:
If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount
When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
Night trains:
If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
Other Swedish carriers:
All reservations are non-refundable
International night trains
Stockholm– Berlin, Snälltåget
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
Stockholm– Hamburg– Berlin, SJ.
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
In case of no cancellation, no refund shall be provided
Switzerland: Domestic trains
SBB
All reservations are non-refundable
International day trains
France– Switzerland, TGV Lyria
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount
In case of no cancellation, no refund shall be provided
Switzerland – Austria/ Germany/ Netherlands
All reservations are non-refundable
Switzerland – Italy, TrenItalia / SBB
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount
In case of no cancellation, no refund shall be provided
International night trains
ÖBB Nightjet
Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
EuroNight
Zurich– Budapest (WIENER WALZER) 40462/40463
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
In case of no cancellation, no refund shall be provided
Zurich – Villach– Zagreb (ALPINA) 414/40465
Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
In case of no cancellation, no refund shall be provided

Exchange and refund conditions for reservations (2024)

FAQs

How do you get a refund on a hotel when it says no refunds? ›

The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.

Keep Reading ›

Can a hotel refuse to give you a refund? ›

Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel will probably charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

Can I dispute a hotel charge? ›

If the merchant does not resolve the issue to your satisfaction, you can formally dispute the charge with your credit card issuer. This typically involves filling out a dispute form and providing your collected evidence.

Keep Reading ›

Can a hotel just cancel your reservation? ›

Yes, hotels can cancel your reservation. Just like airlines, hotels sometimes do book more people than they have rooms to account for cancellations. However, unlike airlines, there are no federal agencies laying out what rights you have if they decide to bump you.

Find Out More ›

Can hotel bookings be refunded? ›

Essentially, accommodation must be fit for any purpose specified by the customer. If it is not, the guest may be able to cancel the booking and obtain a refund (less any amount for any services already provided), depending on whether the problem with the accommodation is major or cannot be remedied.

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What are the types of cancellation reasons? ›

Cancellation Reason Types

Decline by screening.
Withdrawal.
Insured death.
Closed by Claim.
Cancelled by client.
Cancelled.

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Can you ask for a refund from a hotel? ›

Learn More ›

Are no refunds allowed? ›

As long as your policy follows the applicable consumer protection laws, you can have as strict or as lenient of a no refund policy as you'd like. Just keep in mind that some customers may choose to shop elsewhere if they can find similar products from a business with more traditional return options.

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What is non refundable policy in hotels? ›

No Refund Policy: With a strict no-hotel refund policy, you will not receive any refund if you cancel your reservation, regardless of how far in advance you do so. The amount you paid is non-refundable. This offers the least flexibility for changing plans.

How long does a hotel have to refund you? ›

Hotel Policies

Their policies can vary widely, from immediate refunds to a waiting period of a few weeks.